The work is done. The invoice went out. The money hasn't.
Riley chases the invoice, every day, while you do everything else.
Riley is your front desk, your coworker doing the essential but boring jobs. She sends the polite reminder in your business's name, then the next one, until it's paid. You never send the awkward text again.
Get Invoice Follow-Up — $149/monthPrepaid month. Cancel online any time. No limit on invoices.
Hi, I'm Riley.
I send the polite reminder in your business's name, then the next one, until the invoice is paid: text and email, three touches over 45 days. If a customer disputes it, I send it straight to you. You get on with the work.
Sounds familiar?
- The work is done, the invoice went out, and the money just hasn't come. Again.
- Your customer meant to pay. Nobody reminded them, so it slid to the bottom of their pile.
- You know you should send the "just checking in" text. It feels awkward, so it waits, and the customer assumes it can wait too.
- The money you've already earned is the hardest money to collect, and it's the money that pays your bills.
That's the boring work. It shouldn't be yours.
What Riley takes. What you keep.
Riley takes
- the first reminder, the day the invoice goes overdue
- the second one, and the third, until it's paid
- the "just checking in" text you keep putting off
- the awkwardness
You keep
- the customer relationship; the reminders are polite and in your name
- the work in front of you
- the money that was already yours
Riley vs doing it yourself vs a collections agency
Most small businesses chase overdue invoices the same way: when there's a quiet moment, which is never. Riley chases on a schedule, in your business's name, so the reminder goes out whether or not you had a quiet moment.
| What matters | Riley | Doing it yourself |
|---|---|---|
| Who sends the reminder | Polite text messages in your business's name, on a schedule | You, when you remember, usually weeks late |
| Tone | Courteous every time; the customer relationship stays intact | Awkward for you, and easy to put off because it's awkward |
| What you pay | $149/month + $49 one-time setup, flat, no limit on invoices | Your evenings; a collections agency takes a share of what's recovered |
| Setup | Paste your open invoices, or connect Stripe or QuickBooks; about ten minutes | A spreadsheet and good intentions |
| Leaving | Prepaid month, cancel online any time | Agencies often take the account for the long haul |
If an invoice is months old and the customer has gone silent, a collections agency or a lawyer is the right tool. Riley is for the ordinary case: good customers who are late because nobody reminded them.
How it works
Setup takes about ten minutes. Nothing changes about how you invoice.
- Give Riley your open invoicesPaste them in, or connect Stripe or QuickBooks and they come across on their own.
- Overdue invoices get a polite textWhen an invoice passes its due date, the customer gets a courteous text reminder in your business's name, with the amount and how to pay.
- The reminders keep going until it's paidNo limit on the number of invoices. Paid invoices drop out of the chase on their own.
- You see what's been paidYou keep doing the work; the money follows up on itself.
What you need to start
- Your open invoices: paste them in, or connect Stripe or QuickBooks.
- Customer names and mobile numbers for the ones you want chased.
- About ten minutes to set up.
- A way for customers to pay (your usual payment link or instructions).
What Riley doesn't do
Riley reminds. She doesn't collect.
- She does not make threats or collection demands; the reminders stay polite.
- She does not call customers; reminders go by text.
- She does not take over a dispute; if a customer replies with a question, it comes to you.
- She does not chase invoices you haven't given her.
What it costs, against what one new customer brings in
| Invoice Follow-Up, one month | $149 |
One overdue invoice paid that would otherwise have slipped usually covers a month. You know your average invoice; we don't claim a number.
- Prepaid month, cancel online any time.
- No contract.
Questions owners ask before they start
Will it annoy my customers?
The reminders are polite and short, the kind of text you'd send yourself if you had the time. They go out in your business's name.
How many invoices can Riley chase?
As many as you have. There's no limit.
Do I have to change how I invoice?
No. Paste your open invoices in, or connect Stripe or QuickBooks and keep invoicing the way you do now.
What does it cost?
Invoice Follow-Up is $149/month + $49 one-time setup. Flat monthly price.
Is there a contract or a trial?
Neither. Prepaid month, cancel online any time, no refunds.
How long does setup take?
About ten minutes.
Can I add the voice receptionist later?
Yes. If you want calls answered too, you can move to the full Groundwork package later; ask us when you're ready.
Get Invoice Follow-Up — $149/month
See her reminder
Courteous, short, and in your business's name. The customer sees the invoice number, the amount, the due date and a way to pay.